Contact information

At Pawfit, we are committed to maintaining clear communication and providing reliable assistance throughout your shopping experience.

Whether you need help choosing pet clothing, checking an order, understanding our policies, or requesting a return, our customer support team is available to assist you.

Business Information

Store Name: Pawfit

Website: https://pawfit.site

Email Address: support@pawfit.site

Phone Number: (403) 283-1414

Business Address: 49 Grange Ave, Toronto, ON M5T 1C6, Canada

Established: 2022

Customer Service

Customers may contact us for assistance with:

  • Product descriptions, sizing, and fit recommendations.

  • Order placement, confirmation, and payment questions.

  • Shipping estimates and tracking information.

  • Return requests, refunds, and exchanges.

  • Damaged, defective, or incorrect merchandise.

  • General inquiries, feedback, and concerns.

Order-Related Inquiries

When contacting us about an existing order, please provide your order number, the email address used at checkout, and a brief description of your concern.

This information helps us identify your purchase and provide more efficient assistance.

Returns and Refund Assistance

Pawfit offers free returns for eligible orders within 30 days of delivery.

To begin a return or request refund assistance, email support@pawfit.site.

Please contact us before returning merchandise so we can provide the appropriate instructions and return shipping arrangements.

Shipping Information

We provide free worldwide shipping, with an estimated delivery timeframe of 7–10 days after dispatch.

For shipping updates or missing-package inquiries, please contact our customer support team.

Our Commitment

Since 2022, Pawfit has focused on making pet fashion enjoyable and accessible through comfortable products, clear policies, and attentive customer service.

We appreciate every customer who chooses Pawfit and welcome your questions and feedback.

Pawfit – Little Outfits, Big Happiness.