Refund policy
At Pawfit, we want every customer to enjoy a positive shopping experience. We understand that finding the perfect outfit for your furry companion may sometimes require a different size, style, or fit.
That's why we offer a 30-day return policy with free returns for eligible purchases.
1. Return Eligibility
You may request a return within 30 calendar days of receiving your order.
To qualify for a return, items must:
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Be returned within the 30-day return period.
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Be in their original condition, unworn and unused, except for reasonable inspection or fitting.
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Be free from excessive pet hair, stains, damage, or odors.
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Include original tags and packaging where reasonably possible.
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Be accompanied by proof of purchase or an order number.
We reserve the right to inspect returned merchandise before approving a refund.
2. Free Returns
Pawfit offers free returns for eligible orders within the 30-day return period.
Customers are not responsible for standard return shipping costs when following our approved return process.
To receive return instructions and a prepaid return shipping label or another no-cost return method, please contact our support team before sending your item.
3. How to Request a Return
To initiate a return:
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Email support@pawfit.site within 30 days of delivery.
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Provide your order number and the item you wish to return.
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Briefly explain the reason for your return.
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Our customer support team will provide return instructions and the applicable return shipping arrangements.
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Send your item using the provided instructions.
Please do not return products without contacting us first, as the correct return destination may differ from our business address.
4. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.
Include your order number, a description of the issue, and photographs if available.
After reviewing your request, we will arrange an appropriate resolution, which may include a replacement, refund, or another remedy at no additional cost.
5. Refund Processing
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be issued to your original payment method.
We aim to process approved refunds within 5–10 business days after inspection. Your bank or payment provider may require additional time to reflect the funds in your account.
Where applicable law requires a shorter refund period, we will comply with that requirement.
6. Exchanges
If you need a different size or style, please contact our customer support team.
We will help you determine whether an exchange or a return followed by a new purchase is the most suitable option.
Eligible returns remain free of charge.
7. Non-Returnable Items
For hygiene and safety reasons, certain items may be excluded from discretionary returns if they have been worn, heavily used, washed, or damaged after delivery.
This restriction does not affect your statutory rights regarding defective, misdescribed, or otherwise nonconforming goods.
8. Cancellations
If you wish to cancel your order, contact us as soon as possible at support@pawfit.site.
We will attempt to accommodate cancellation requests before an order is processed or shipped.
If the order has already shipped, you may use our return process after receiving it.
9. Consumer Rights
This policy does not limit any mandatory consumer rights or remedies available under applicable law.
10. Contact Information
For return and refund assistance:
Pawfit
Email: support@pawfit.site
Phone: (403) 283-1414
Address: 49 Grange Ave, Toronto, ON M5T 1C6, Canada
Website: https://pawfit.site