Shipping policy

At Pawfit, we believe shopping for your furry companion should be simple, affordable, and convenient.

We are pleased to offer free worldwide shipping on every order, making it easier for pet lovers everywhere to enjoy our collection of stylish and comfortable pet clothing.

1. Free Worldwide Shipping

Pawfit provides complimentary standard shipping to supported destinations worldwide.

  • Shipping Cost: Free

  • Shipping Coverage: Worldwide, subject to carrier and destination restrictions

  • Estimated Delivery Time: 7–10 days

  • Minimum Purchase Requirement: None

There are no standard shipping charges added to your order at checkout.

2. Order Processing

After your payment is confirmed, our team begins preparing your order for shipment.

Orders are generally processed within 1–2 business days, excluding weekends and public holidays.

Processing times may vary during promotional periods, seasonal demand, or unexpected operational disruptions.

3. Estimated Delivery Time

Our standard estimated delivery timeframe is 7–10 calendar days after shipment.

Actual delivery times may vary depending on your destination, carrier availability, customs clearance, and local delivery conditions.

We aim to fulfill orders promptly, but delivery dates are estimates rather than guarantees.

4. International Shipping

We serve customers worldwide, subject to applicable shipping restrictions and service availability.

International orders may be subject to customs inspections, import regulations, and local delivery requirements.

Any applicable import duties, taxes, or customs fees not expressly included at checkout may be the customer's responsibility, unless otherwise required by law.

5. Order Tracking

Once your order has been shipped, we will provide shipping confirmation and tracking information when available.

Tracking updates may take some time to appear in the carrier's system.

If you need assistance locating your package, please contact support@pawfit.site.

6. Shipping Delays

While we work to meet our estimated delivery timeframe, delays may occasionally occur due to:

  • Customs inspections or clearance procedures.

  • Severe weather conditions.

  • Carrier disruptions or transportation delays.

  • Public holidays or seasonal shipping volumes.

  • Incorrect or incomplete shipping information.

If your order is significantly delayed, please contact our customer support team so we can investigate.

Your rights regarding delayed or undelivered goods remain subject to applicable consumer protection laws.

7. Incorrect Shipping Information

Customers are responsible for providing accurate and complete delivery information at checkout.

If you notice an error in your shipping address, please contact us immediately.

We will attempt to update the information before shipment, but changes may not be possible once the order has been dispatched.

8. Lost or Missing Packages

If your tracking information indicates delivery but you have not received your package, please check with household members, neighbors, or your local delivery carrier.

If the package remains missing, contact us at support@pawfit.site with your order number.

We will investigate and provide an appropriate resolution in accordance with our policies and applicable law.

9. Damaged Packages

If your order arrives damaged, please contact us as soon as possible.

Include your order number, a description of the damage, and photographs if available.

We will review your request and arrange an appropriate resolution.

10. Returns and Refunds

We offer free returns for eligible purchases within 30 days of delivery.

For additional details, please review our Return & Refund Policy.

11. Shipping Support

For questions regarding shipping, delivery, or tracking:

Pawfit Customer Support

Email: support@pawfit.site

Phone: (403) 283-1414

Address: 49 Grange Ave, Toronto, ON M5T 1C6, Canada

Website: https://pawfit.site